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Co-op Costs & Reviews vs Aura

Mitch tapner

Written by .

14 minute read

Man places hand on coffin

When it comes to finding a funeral provider, many families want two things above all else: simplicity and affordability. Aura Funerals and Co-op are two providers offering just that. Both focus on direct cremation, a straightforward, dignified alternative to a traditional funeral, and also offer prepaid funeral plans for those who want to plan ahead. But how do they compare?

This page offers a clear, side-by-side comparison of the two providers, looking at services, pricing, flexibility, family support, customer reviews and timelines.

Whether you’re arranging a funeral now or thinking ahead, this guide will help you understand how Aura Funerals and Co-op compare, so you can make the choice that feels right for you or your loved one.

Key takeaways: 

  • Both Aura and Co-op offer affordable direct cremation services and prepaid plans.
  • Aura does not charge cancellation fees on its plans. Co-op may charge cancellation fees after 30 days in certain circumstances.
  • Aura holds a 4.9/5 stars Trustpilot rating based on over 1,000+ reviews.
  • Co-op holds a 4.6/5 stars Trustpilot score from 4,000+ reviews.
  • Aura has been recognised at a national level for customer service and communication.
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Co-op Funeralcare vs Aura Funerals at a Glance

Aura Funerals is a trusted, family-run provider that specialises in simple, all-inclusive direct cremation services. Whether families choose an attended or unattended option, or prefer to plan ahead with a prepaid funeral plan, Aura keeps things clear, affordable and personal, offering a dignified alternative without added stress or unnecessary formality.

Co-op is one of the best-known names on the high street, with local funeral directors across the UK. Their services cover both traditional funerals and direct cremation, giving families a broad range of options. This article begins by focusing on the direct cremation services provided by both companies.

Co-op Direct Cremation Services Compared

Co-op pricing and value

For many families, direct cremation prices are one of the first things they look at, as this can help guide their decision based on both cost and personal preference.

Co-op’s direct cremation prices start from £1,445.

What’s included with Co-op:
  • An unattended cremation
  • Collection of the person who has died
  • Care and preparation before transporting them to the crematorium
  • Medical device removal prior to cremation
  • A basic coffin (larger coffin included)
  • A free call from Funeralcare Bereavement Support Team offering bereavement support and help with any legal issues
  • Ashes pick-up option or scattering at the crematorium
What’s not included with Co-op:
  • A service or attendees
  • A choice of crematorium
  • Delivery of ashes directly to you, scatter or collection only
  • Celebrant or minister fees

Aura offers unattended direct cremations from £1,195, providing a simple and dignified option at an affordable price. For those who would like to attend, services start from £2,095 and can be held at any crematorium across Britain.

What’s included with Aura:
  • Unattended direct cremation
  • Collection of the person who has died from a location with mortuary facilities
  • Care and preparation before transporting them to the crematorium
  • Medical device removal prior to cremation
  • Simple, dignified coffin
  • Cremation fees
  • Ashes pick-up option or scattering at the crematorium
What’s not included with Aura:
  • A service or attendees (although Aura does offer this as an optional extra)
  • A choice of crematorium (unless attended)
  • Celebrant or minister fees

Aura is clear and upfront about pricing, with no hidden fees. However, there may be a few optional extras depending on your needs or preferences.

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Urgent, out of hours collection

+ £250

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Hand-return of the ashes

+ £100

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Bariatric or oversized coffin

+ £250

If a funeral is needed immediately, both Aura and Co-op require full payment upfront. This allows arrangements to be made without delay and ensures the service runs smoothly. At present, neither provider offers instalment plans for time-of-need funerals.

Co-op Cremation Process & What’s Included

Co-op’s direct cremation is an unattended cremation with no service, arranged online, by phone, or in person, with payment due within 48 hours. After paperwork, Co-op collects the person who has died and carries out the cremation at a time and place of their choosing.

Ashes are returned in a biodegradable box for collection, or delivered to a Co-op funeral home. For those wishing to attend, the ‘Essential Funeral’ costs £2,195–£2,595 depending on location.

Aura’s attended direct cremations start from £2,095 for a family-led, early morning service time for up to 15 attendees at any crematoria in mainland Britain, and subject to the standard terms and conditions of the selected crematoria.

Alternatively from £2,695, Aura offer a family-led, standard daytime service with an unlimited number of attendees at any crematoria in mainland Britain subject to the terms and conditions of the selected crematoria. Ashes are hand-delivered within 21 days. Families can include music, flowers, or a funeral celebrant, and Aura also supports separate celebrations of life for a more personal tribute.

Support and compassion

Two people sitting down holding hands

Aura is a family-run company offering kind, person-centred care. Their Angel team is available 24/7 to guide families through what to do when someone dies and provide support at every step. Co-op also offers advice and bereavement support.

Aura’s ‘No Pressure Promise’ means no sales calls or follow-ups—just clear, honest information so families can decide in their own time. Compassion is central to their approach, with simple ways to personalise a service, such as favourite music or flowers, and thoughtful follow-up care.

Co-op reviews and reputation

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Co-op Funeralcare, part of The Co-operative Group, is the UK’s largest funeral provider with over 800 homes nationwide. Alongside traditional funerals, they offer prepaid plans, woodland burials, memorial masonry, and coffin manufacturing. They hold a 4.6/5 stars Trustpilot rating from over 4,000 reviews.

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Although Aura is a newer, smaller provider than Co-op, it has already built a strong reputation, currently holding the title of the UK’s top-rated direct cremation service with an excellent 4.9/5 stars Trustpilot score. 

The UK’s highest-rated national ‘cremation services’ provider

Co-op Prepaid Funeral Plans Compared

Co-op funeral plan options & pricing

Co-op funeral plans from £1,700

When you compare funeral plans, it’s important to choose one that is not only affordable for you, but also reflects the level of care you want as part of your end-of-life planning. In this section, we look at how Co-op’s funeral plans compare with those offered by Aura, focusing on key differences in price, flexibility and what’s included.

Aura’s prepaid funeral plans start from £1,695 for an unattended cremation, offering great value with no hidden fees. The Co-op offers five different types of funeral plans, with its direct cremation plan starting at £1,700

What’s included with Co-op:
  • Unattended direct cremation
  • Fully guaranteed to cover all crematorium fees
  • Ashes can be scattered at or collected from the crematorium, or collected from a Co-op funeral home
  • Collection 24/7 within the UK (within a 50-mile radius)
  • Care, preparation and transport to the crematorium
  • Cremation fees and a basic coffin with gold effect handles
  • Removal of standard medical devices, for example, pacemakers
What’s not included with Co-op:
  • Attendees at the cremation (can be added)
  • A service at the crematorium (can be added)
  • A choice of crematorium
  • The use of a hearse, limousine or flowers
  • A minister or celebrant
  • Delivery of ashes directly to you, scatter or collection only
Aura funeral plans from £1,695
What’s included with Aura:
  • Unattended direct cremation
  • Cremation fees and a simple coffin (oversized included if necessary)
  • Hand-delivered return of ashes
  • Collection from anywhere in mainland Great Britain
  • Care, preparation and transport to the crematorium
  • Medical device removal prior to cremation
  • All costs associated with the delivery of your direct cremation
What’s not included with Aura:
  • Attendees at the cremation (can be added)
  • A service at the crematorium (can be added)
  • A choice of crematorium
  • The use of a hearse, limousine or flowers
  • A minister or celebrant

*Terms and conditions apply. You will receive a funeral plan summary before purchase to help you understand the features, costs, and limitations.*

Aura’s funeral plans come with flexible payment options, you can pay in full or spread the cost over 12 to 24 months, with no added fees either way.

The Co-op also offers a range of payment options, though some come with added costs. You can choose to pay in monthly instalments over six or 12 months with no extra charge. However, if you spread payments over two to five years, the total cost of your plan will increase due to installment fees. 

When it comes to cancellation, the Co-op charges a £125 cancellation fee after the first 30 days, if you have paid in full or you are spreading the cost over 6 or 12 months. If you’re paying by monthly instalments between 2-5 years, you can cancel at any time. If you cancel (or die from anything other than an accident) within 12 months of purchasing your plan, they will provide a full refund of all payments made (including any deposit). If you cancel after 12 months, you’ll be refunded the payments you’ve made (including any deposit) but deduct our £125 cancellation fee

Aura’s funeral plans do not include a cancellation fee, no matter when you cancel.

Funerals can be expensive, and both providers offer discounts to help with the cost. Aura’s Two Together plan includes a permanent £100 saving when you buy two funeral plans at the same time, with no time limits and no codes required. Co-op also offers discounts for Co-op members which can save them £100 as part of their direct cremation plan (correct as of March 2026).

Save £100 when you buy two plans together

If you’re looking to purchase a plan for yourself and a loved one, you can save £100 when you buy two plans together.

Our ‘Two Together’ funeral plans include everything you’ll find in our single plans, but at even better value.

Please note, our Two Together plans are not yet available to buy online. For more information, please call our team or request a quote on the button below.

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Coverage and services included

Aura’s funeral plans are available across mainland UK. Each plan covers funeral director services, 24/7 collection from anywhere in the country, care of the person who has died, cremation fees, a simple coffin, support with paperwork, and the ashes, either hand-delivered to the family or respectfully scattered, all for one straightforward, flat price.

For those who would like to attend in person, Aura’s intimate plan, available from £2,595, offers a quiet early morning service led by family, with room for up to 15 people at any crematorium across mainland Britain.

For those planning a larger farewell, Aura also offers fully attended options from £3,195. These include a daytime service with no limit on guests, depending on the terms set by the crematorium. Co-op also provides attended services through its ‘Essential Funeral’, with prices ranging from £2,195 to £2,595 depending on your location (correct as of March 2026).

Aura’s coverage spans all of mainland UK, with no regional restrictions or price differences. They partner with over 40 crematoriums across the country, making it easy to choose an attended plan and hold a service near home. Co-op also operates 40 crematoria across mainland Britain, offering similar nationwide access.

Coffin with crematorium assistant

Flexibility, Terms & Trust

Both Aura and Co-op are authorised and regulated by the Financial Conduct Authority (FCA), and all funds are protected through independent trusts or insurance-backed arrangements. Aura is particularly transparent about how your money is safeguarded under the Financial Services Compensation Scheme (FSCS), offering families extra peace of mind that their funds are secure.

Aura’s funeral plans have been awarded 5-star ratings by both Fairer Finance and the Funeral Solution Expert, recognising their strong focus on fairness, value, and compassionate customer care. In comparison, the Co-op holds a 3/5 stars rating from Fairer Finance.

In 2024, Aura won the ICA’s ‘SME Compliance Team of the Year’ award, a reflection of their ongoing commitment to doing the right thing and protecting customers at every stage. In 2025, they were honoured at the UKCXA Customer Service Awards, receiving Gold in the event’s most competitive category, ‘Customers at the Heart of Everything’, and Silver for ‘Best Customer Service’.

Starting Price£1,695£1,700
Trustpilot
4.9/5 stars
4.6/5 stars
Fairer Finance
All-Inclusive Pricing
Aura Angel Support for Families
Free Cancellation Anytime

This comparison includes direct cremation plans. Information is correct as of January 2026.

Co-op Funeral Plan Reviews & Satisfaction

Many people choose a prepaid funeral plan for the peace of mind it brings, and both Aura and Co-op aim to provide that reassurance.

Both providers are highly rated. Aura holds a Trustpilot score of 4.9/5 stars, while Co-op has a strong 4.6/5 stars. Independent reviewers such as Fairer Finance have also awarded Aura 5 stars, compared to 3/5 stars for Co-op.

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”Non pushy very helpful far better than the other main providers. “

—Debbie | Trustpilot

Deciding on a funeral provider is never easy, especially when there are so many providers and inclusions to consider. Aura and Co-op are two well-known names offering direct cremation, a simpler, more affordable alternative to a traditional funeral, without the formality or added expense.

In the end, it’s about finding the service that feels right for you or your loved ones. If you’re not sure where to begin, our team is here to guide you.

Brochure

Get your free funeral planning brochure

If you’d like to know more about how to plan a cremation with Aura, our brochure is a helpful place to begin.

Our funeral plans are a helpful way to put everything in place for you or someone else.

When the time comes, our experienced team will be here to guide you through each step, offering support and advice whenever you need it.

To find out more about how our plans work, what’s included, and our story, you can request a brochure by clicking the link below. We will then send you a copy by email or First Class post—whichever you prefer.

Co-op operates as a national funeral director network, not just a local provider. With over 800 funeral homes across England, Scotland, and Wales, it’s one of the largest and most accessible funeral services in the UK. 

Co-op is widely regarded as a reputable and trustworthy name in the UK funeral industry. As an FCA-regulated provider, they follow strict standards to help protect customers and ensure transparency. Their service is reflected in a Trustpilot rating of 4.6/5 stars, based on over 4,000 customer reviews. 

If you change your mind, Aura lets you cancel your plan at any time without any cancellation or admin fees. Co-op charges a £125 cancellation fee if you cancel your funeral plan after the first 30 days.

Whilst other funeral providers invest heavily in building its brand through TV advertising, Aura has focused on providing thoughtful, personal support to every family they work with. By putting care before promotion, Aura aims to make the process of arranging a funeral feel more human, more approachable and with as little stress as possible.

Yes, you can. Aura’s attended cremation services start from £2,095 and can take place at any crematorium in Britain. You can choose a simple 10-minute farewell for up to 15 guests, or a longer 45-minute service from £2,695. If you don’t wish to attend, our unattended direct cremation option starts from £1,195.

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Call our friendly team for more information

If you have any questions, would like a brochure or simply would like a chat through our services, our award-winning team is here to help.

Unlike other providers, we won’t hassle you with constant calls. We’ll simply ensure you have the information you need and leave you to come to a decision in your own time. When you’re ready for us, our team will be ready to help.

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All-Inclusive Pricing
Every cost related to your cremation is included upfront, from collection to cremation fees—no hidden charges, ever. Unlike other providers, we’ll never charge for collection regardless of the distance, and the removal of medical devices that may affect the cremation, such as pacemakers, is always included at no extra cost.
Aura Angel Support for Families
Our dedicated Aura Angels provide compassionate, practical support for your family when the time comes. They’ll handle every detail with care, so your loved ones feel fully supported.
Free Cancellation Anytime
Change your mind? You can cancel your Aura plan at any time and receive a refund with no admin fees. Many providers allow free cancellations within the first 30 days but apply a fee after that period. Some offer longer free cancellation windows depending on the payment plan, though charges may still apply once the set timeframe has passed.